Terms of Service

Last updated: 5 September 2026

These terms govern your use of SmallOps and the Live Selling Order Manager (“LSOM”), operated by Michelle Baylon as a sole proprietor in the Philippines. By using the service you agree to them.

The service

LSOM is software that helps sellers take and manage reservations and orders from live selling sessions. We provide the software and hosting. We are not a party to any sale between a seller and a buyer, and we do not process payments.

Your account

Sellers sign in with a Google account. You are responsible for keeping access to that account secure and for the activity that happens in your shop. Tell us promptly if you believe your account has been misused.

Your responsibilities

• Use the service lawfully, and only for a genuine business.
• Give buyers accurate information about your products, prices and delivery.
• Handle your buyers’ personal information responsibly and in line with applicable law.
• Do not attempt to access another shop’s data, disrupt the service, or reverse-engineer it.

Payment and refunds

LSOM is sold as a one-time licence. Because access is delivered digitally and immediately, no refunds are offered once delivery or access has been provided, except where a refund is required by applicable law, or where we cannot reasonably deliver or provide access to the service because of a problem on the SmallOps side.

Availability

We aim to keep the service running reliably, but we do not guarantee uninterrupted or error-free operation. The service depends on third-party platforms (including Google and Cloudflare) whose availability is outside our control. We may change or discontinue features, and will give reasonable notice of significant changes where we can.

Suspension

We may suspend or end access to a shop that breaches these terms or is used unlawfully. Where practical, we will tell you first and give you an opportunity to retrieve your data.

Disclaimer and liability

To the extent permitted by applicable law, the service is provided “as is” and “as available”, without warranties of any kind, whether express or implied.

To the extent permitted by applicable law, our total liability arising out of or relating to the service is limited to the amount you paid us for it, and we are not liable for indirect or consequential loss, or for lost profits, sales or data. Nothing in these terms limits liability that cannot be limited by law.

Your data

Our handling of personal information is described in our Privacy Policy. You keep ownership of your shop’s data, and may ask us for a copy or for deletion as described there.

Governing law

These terms are governed by the laws of the Republic of the Philippines.

Contact

Michelle Baylon (SmallOps), Philippines — smallops.co@gmail.com